Vodacom is a disappointment

So tonight my Fiance got his letter of him being handed over with vodacom, after so many calls, it's the one don't know consultant to the next. We've been phoned numerous times where we've been told that the account is in arrears, which we totally got. We then asked if we paid would they cancel it, they said they could not, we were willing to pay what was due. There were days we phoned in and hung on for 40 min, see the phone was ****** with the simcard his suppose to pay for. After many calls made we were told his been given over, no proof, email, call made to say he was handed over. After asking them for proof of being hande3ovee for about 7 months, we got the letter today, and the amount is more than they have told us, we saskws for statements which only one was sent and when we asked for it to be explained as the amount did not make sense, the consultant herself were clueless. We were told we could settle the a mount during that 7 months at any Vodacom shop, when we got there they were worthless, when we asked if they could help us by phoning from their branch they said they couldn't. Yet they are so hungry to get someone to take out a contract, but the after service is utterly poor and pathetic!! Vodacom we don't recommend you to ANYONE, you have failed not just me but many others trying to cancel or trying to figure out misunderstandings. Your service sucks worst than any other network.