Vodacom is a disappointment

I upgrade in February with the laptop. Firstly I was misled by a consulted named Thando whom I told that the laptop I'm buying for my son who is at the University and she promised me that I will be able to have insurance for the laptop and she sent me the forms. To my surprise I was told that the insurance cannot be insured since it is not using the my simcard which is the cellphone no for my hand device. Secondly, the laptop was supposed to come with the router which I called vodacom for that but it seems as if I am not getting the router because it's been 2weeks now since I called them with no help.