1 reviews | Active since Jul 2019
Vodacom is a DEF no for me.
Ok to begin my experience it started off by me having to change the ownership of my phone as it was on my husband's name but due to circumstances he passed away and I was left by changing the contract over to my name. not living near a Vodacom shop I phoned and asked if I cannot send them certify copy's of the documents they need, they said no they need to see me in person. Soooo on Sunday the 19th of January I went to Bay west Mall in port Elizabeth with all the documents. I filled in the change of ownership forms and submitted all the other documents. keep in mind I do have another contract with them so they will be able to get any other info there as well. On Saturday the 25 I received a message telling me they have not received my change of ownership and will be terminating my number. I phone once again the customer care to assist but was given the answer that I need to go to the store where I took my document to. (keeping in mind that it is 40km away from where I live) to go and Do what I have already done.......... this will not happen. I will not because of Vodacom that is *********** drive all the way AGAIN for something that I have done. on the 28th they cut my line!!!!!!! WOW thank you Vodacom..... now me a single parent who gave that number to schools and after care for emergencies and for all other banking related stuff, now do not have a working phone..... I have tried to phone that Vodacom shop about 20 times...... I have phoned the liquor store next to it and asked them to give my number to them so that they can then phone me instead which the nice guy at the liquor store actually did. and still I cannot get hold of the Vodacom shop. NOW>>>>>>>> PLEASE TELL ME WHAT IT IS THAT YOU NEED FOR YOU TO DO YOUR JOB....... why is it so impossible to get hold of anyone when you need something sorted out. why are your service so poor and now I have to drive up and down (as if I do not have a work and child to support) No guys your service is utterly POOR!!!!!! you have not heard the last of me. MRS van den Berg
Have u ever thought that because of *********** people working for you in your Vodacom Shops my phone has been suspended and therefore you will not be able to reach me same as my family and friends. If you valued my feedback I am glad because you will be having more of it. Today is 28/02/2020 and my phone has now been blocked for the second time. The note on my accounts states that I have not filled in the transfer of ownership which I did. I phoned the manager at the store and she was "suppose" to get back to me.
I will not make any further attempts to contact this poor and utterly disgrace that you call a business. I have been wasting money on phoning 10 times a day. I am sure MTN will support me with a new contract.
P.S this is the worst service I have received by far.
Yours Sincerely
Ronel
Have u ever thought that because of *********** people working for you in your Vodacom Shops my phone has been suspended and therefore you will not be able to reach me same as my family and friends. If you valued my feedback I am glad because you will be having more of it. Today is 28/02/2020 and my phone has now been blocked for the second time. The note on my accounts states that I have not filled in the transfer of ownership which I did. I phoned the manager at the store and she was "suppose" to get back to me.
I will not make any further attempts to contact this poor and utterly disgrace that you call a business. I have been wasting money on phoning 10 times a day. I am sure MTN will support me with a new contract.
P.S this is the worst service I have received by far.
Yours Sincerely
Ronel