Vodacom is a ****

The worst service provider. I went to Heidelberg Mall Vodacom to purchase a Samsung S25FE phone. I helped by a consultant. She advise that there will about R270 insurance fee which will go off my account immediately then I assume that will be my insurance fee. As I would never purchase such an expensive phone without insurance. Guess what my phone was ****** at the car wash. I open a case and I go to the same lady (Marta). She told me that she ever insured my phone. How i dont know. I said to her but you mentioned 270 insurance fee, she said yes that was I once off fee. I said to her all my life I have never walked out of the store without insurance as I know how South Africa is. I am now stuck with this bill. Tried yesterday to take another phone I was declined. I cannot go on with this installment as I need a new phone. I am really disguised.