VODACOM IS A ****

I had the worst service from vodacom. On the 19th of July 2023 I received a call from one of the service consultants of vodacom offering me an upgrade on my number without increasing my premium. And, I specifically asked her that will my premium increase because if it will, therefore I'm not interested. She specifically (CONFIDENTLY) said it won't increase as VODACOM is running a special. Came month end when the debit order runs, the amount increase by R700. I made a follow up with them and no one was able to assist. I asked for a recording of our call because I had the time and date and I knew axactly what I signed up for, you know what they did, they told me that it takes 7 days to access the recording, after 7 days no one called me, I had to call back and still no one was able to assist but migrate me back to my original plan and still pay for the amount that I did not sign up for. All these calls from the 'UPGRADES' department from VODACOM are a ****, do not fall for them. VODACOM IS THE WORST, I CAN'T FOR MY CONTRACT TO END SO I CAN LEAVE THE DAMN **** COMPANY!!!!