TK
Tesh K
1 reviews | Active since Jun 2019
02 May 2024, 19:45
VODACOM IS A CROOCK
My husband had contract with vodacom which expired March 2024, He went to the vodacom shop here in East London to enquire about his number, he still wanted to keep his number as pre paid. The consultant at Vincent advised my husband to call the customer care to cancel his contract. He called to cancel and was offered data which he refused. In our surprise the debit order went through again after he cancelled.
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Replies (2)
Vodacom's replyOfficial
03 May 2024, 07:22Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply03 May 2024, 07:22
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
06 May 2024, 13:57Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to make contact with you, including our Retentions Division. We have requested feedback be provided via email. Regards Consumer Website Team
Best regards,
Vodacom's reply06 May 2024, 13:57
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to make contact with you, including our Retentions Division. We have requested feedback be provided via email. Regards Consumer Website Team
Best regards,