Vodacom is A ******** ORGANIZATION

Vodacom is *****ing from us. They handed our account over to lawyers for no reason, we were not in arrears as we had cancelled a service and they still were billing us for this service. We raised a dispute and they supposedly refunded our account (Nothing to be seen through??) and didn't remove our hand over to the lawyers. After paying this 'outstanding amount' we were ensured that we could finally cancel our account once the term is up. On the 1st Feb we called to cancel our account, the agent confirmed that this had been cancelled and that there was the last month outstanding as payments are made in arrears. Today we called again and the agent said that this has not been cancelled. The recording is there and available but yet they STILL haven't cancelled the account. The agent said to us that they are unable to cancel the account because there is an outstanding amount. WHAT outstanding amount? WHEN WE PAID ON THE 1st OF FEB and CANCELLED!!! This is THEFT! Why does Vodacom make it absolutely impossible for clients to cancel with them? You are never able to get through to them, then when you finally do get through they hang up the phone, pretend that they cant hear you or lie to your face about being able to cancel. So now what? I personally feel that Vodacom trains their staff to avoid cancelling contracts at all cost. This is a violation of my rights as per the Consumer Protection Act in South Africa.