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Francois C
1 reviews | Active since Mar 2009
08 Apr 2021, 10:28
Vodacom is a ******** enterprise
I went through an excruciating and stressful month-long process to get an account cancelled by Vodacom, even received confirmation of cancellation, only to find they are still billing me and taking money off via debit-order two months later for that account!
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Replies (3)
Vodacom's replyOfficial
08 Apr 2021, 11:14 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply08 Apr 2021, 11:14
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Francois C's updateReviewer Update
08 Apr 2021, 15:26I found out that your subscriptions department did not cancel this contract as I repeatedly requested (and for which I have evidence in hours of recorded phone calls and electronic communications), but renewed it instead for two years. I cannot believe the tone-deaf arrogance of such an act. I do not want this contract, I cancelled it and you continue to ******, nay *****, money from my account. This feels more like organized crime than incompetence!
FC
Francois C's update08 Apr 2021, 15:26
Reviewer Update
I found out that your subscriptions department did not cancel this contract as I repeatedly requested (and for which I have evidence in hours of recorded phone calls and electronic communications), but renewed it instead for two years. I cannot believe the tone-deaf arrogance of such an act. I do not want this contract, I cancelled it and you continue to ******, nay *****, money from my account. This feels more like organized crime than incompetence!
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Francois C's updateReviewer Update
15 Apr 2021, 17:31No one contacted me. I have my cell phone with me continuously and there are no missed calls. This just perpetuates the dishonesty!
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Francois C's update15 Apr 2021, 17:31
Reviewer Update
No one contacted me. I have my cell phone with me continuously and there are no missed calls. This just perpetuates the dishonesty!