VODACOM IS A CORPORATE BULLY

There is no doubt that Vodacom is the leading cellular network in South Africa. This is something they pride themselves on. But to what extent do they use this very same reputation to bully their countless, rather helpless customers into paying huge amounts of extra charges, penalties & other amounts which come from nowhere? This complaint is my final attempt at getting Vodacom's attention. I am tired & I no longer have energy to fight with your call centre army. I am ONE person against a corporate giant who hides behind a string of call centre agents, departments and customer care stores. I have limited time and resources while Vodacom has an endless supply. How am I supposed to feel when nobody is listening? Who am I supposed to talk to when none of your staff will listen? What is the protocol here? I think it is unacceptable that a company as big and as established as Vodacom does not have an efficient way to deal with these types of situations. I am at a point where I am willing to pay to get out of my contract and switch to another network. I WILL NEVER recommend Vodacom to another person again. And even after lodging countless complaints, I am STILL ignored.