RS
Richard S
1 reviews | Active since Jan 2024
01 Sept 2024, 16:47
Vodacom is a consumer bully.
I have terminated my fibre service with Vodacom with the requisite 30 days notice. Last service date was yesterday but I am not yet disconnected by Vodacom. My new service provider cannot process my order because Vodacom HAS NOT canceled my service on their side. The new service provider is still pickong up that the vodacom service is still active but I dont have connectivity. The vodacom router is on but no internet. Vodacom is a bully and completely disregards consumers. I have canceled my fibre and will soon be canceling my cellphone contract after more than 20 years with Vodacom. Service gets worse as they expand.
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Replies (2)
Vodacom's replyOfficial
01 Sept 2024, 18:45Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Vodacom's reply01 Sept 2024, 18:45
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
RS
I posted this yesterday on HelloPeter and Vodacome responded. Their response is also included below. Unfortuntely, its their tactic to delay and frustrate customers. I am still waiting for them to contact me and its already 10h45.
Vodacom is a consumer bully.
I have terminated my fibre service with Vodacom with the requisite 30 days notice. Last service date was yesterday but I am not yet disconnected by Vodacom. My new service provider cannot process my order because Vodacom HAS NOT canceled my service on their side. The new service provider is still pickong up that the vodacom service is still active but I dont have connectivity. The vodacom router is on but no internet. Vodacom is a bully and completely disregards consumers. I have canceled my fibre and will soon be canceling my cellphone contract after more than 20 years with Vodacom. Service gets worse as they expand.
Vodacom’s reply
01 Sep 2024 at 18:45
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Richard S's updateReviewer Update
02 Sept 2024, 10:45I posted this yesterday on HelloPeter and Vodacome responded. Their response is also included below. Unfortuntely, its their tactic to delay and frustrate customers. I am still waiting for them to contact me and its already 10h45.
Vodacom is a consumer bully.
I have terminated my fibre service with Vodacom with the requisite 30 days notice. Last service date was yesterday but I am not yet disconnected by Vodacom. My new service provider cannot process my order because Vodacom HAS NOT canceled my service on their side. The new service provider is still pickong up that the vodacom service is still active but I dont have connectivity. The vodacom router is on but no internet. Vodacom is a bully and completely disregards consumers. I have canceled my fibre and will soon be canceling my cellphone contract after more than 20 years with Vodacom. Service gets worse as they expand.
Vodacom’s reply
01 Sep 2024 at 18:45
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
RS
Richard S's update02 Sept 2024, 10:45
Reviewer Update
I posted this yesterday on HelloPeter and Vodacome responded. Their response is also included below. Unfortuntely, its their tactic to delay and frustrate customers. I am still waiting for them to contact me and its already 10h45.
Vodacom is a consumer bully.
I have terminated my fibre service with Vodacom with the requisite 30 days notice. Last service date was yesterday but I am not yet disconnected by Vodacom. My new service provider cannot process my order because Vodacom HAS NOT canceled my service on their side. The new service provider is still pickong up that the vodacom service is still active but I dont have connectivity. The vodacom router is on but no internet. Vodacom is a bully and completely disregards consumers. I have canceled my fibre and will soon be canceling my cellphone contract after more than 20 years with Vodacom. Service gets worse as they expand.
Vodacom’s reply
01 Sep 2024 at 18:45
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team