Vodacom is a circus

I upgraded at the end of October 2024, and after a run around and chase with Vodacom eventually got my upgrade at the beginning of November 2024. When i called to activate the new data package, i was told that this would kick in on the 01st of December 2024. I called on the 01st, and was now told that the upgrade was not completed, and if i choose to complete it now, i am liable to be paying for two packages. What **** is this? Because some idiot in Vodacom couldn't do their job properly it now has to inconvenience me? I ask the consultant that i spoke to if she could send an internal mail and ask which idiot couldnt do their job and to make sure that this is rectified for me. i will never recommend Vodacom to anyone, it is just simply not worth the time spent on the phone trying to sort out their internal mess and lack of training because each person that i spoke to gave me different versions of what i could and what could be done. It is honestly frustrating!!!! Can some please call me back on *** to sort this **** show out.