1 reviews | Active since Mar 2009
Vodacom is a cheat!!! Horrible customer service
<p>So.. after Vodacom's sales agent phoned me in September for a "complimentary" tablet with 5gig of data "on the house. and after asking the sales agent at least 3 times what the catch was i was told there wasnt one. 4 months later i realized that i was being charged for the data. wrote a review on this platform after nothing was done when i phoned vodacom. the matter was finally sorted out after also involving the SA consumer protection, they collected their tablet and refunded me the money that they were debiting me in Feb. in March they charged me R3944 for a premature contract cancellation. after trying to sort this out with Vodacom for more than a week, i decided to reverse the debit order and paid them what is rightfully theirs and retain what is rightfully mine. i went to vodacom to sort out this matter and that they do not send me messages that my account is in erears, after explaining to the lady that was helping me at vodaworld. this morning, after requesting a recurring 5gig data it wasnt allocated and i cannot buy the data because "my account is in arears" after phoning their call center they couldnt help me and i need to speak to the accounts department, but no they are not open today so no one can help me today! Vodacom is really cheating their customers</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
SA
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
SA
