Vodacom is a *****

So on the 12th of September 2024 I came on this platform after being frustrated by Vodacom call center because of the problem I had with a new home router I had just taken out with them,someone got back to me a day later with a promise of sorting out my problem. The person came back to me after speaking with their technical team to tell me they have no coverage where I stay and that they have canceled my contract and will make arrangements to pick up the router. On 18/09/24 someone called to make arrangements for the pick up, up until today I still have a router that is not working at my place and Vodacom keeps on debiting my account. Worse part about is that I am back to calling the *********** call center agents who gives you a new story every time you call, everyone tells you they have arranged for pick and someone will get back to me for arrangements but the next day when you call to make a follow up your are told there is nothing on the system regarding any pick up arrangements. More than a month later you still haven't picked up your non functioning router yet you guys are still debiting my account like it's business as usual? That's *****ing....