1 reviews | Active since Nov 2016

28 Nov 2016, 19:56

VODACOM IS A CAM

<p>Some time last year/2014/2015 I took a wifi /****le contract and then on the 17/09/2015 I got a cancellation form Vodacom. I filled and signed the form and faxed it to ********** ;together with my I'd copy ans M65 form from standard bank . Last month Vodacom decided that I owe them and then deducted R105 which I reversed and then I phoned them to enquire on why they did that I was told tea its true I settled the account and they were at fault . Today my aim SIM card has been disconnected I'm told my account is in areas .</p> <p> </p> <p>Mind you I paid R1237.46c I do have proof of payment fortufortunately. Iv been on the phone from 6Pm and still no help was told to call the cancellation department which is closed .</p>

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Replies (1)
Vodacom
Vodacom's reply29 Nov 2016, 07:23
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team