Vodacom is a ****

The service received from Vodacom has been painful to a point where they have even blocked me from contacting me. They added a new line to my profile instead of upgrading. Together with their delivery service provider Skynet they arranged for a delivery and collection of devices and somewhere in between one of the devices collected by Skynet never reached Vodacom warehouse, and now the line cannot be cancelled and I am being billed for a device I do not have in my possession. This is pure abuse from both service providers. I was even asked to open a ***** case with Vodacom and there is no communication while they are taking my money every month.