Vodacom is a ****
Vodacom is a ****. I have a mobile contract with them and I have been paying R399 for the past 2 years. This is so because I specifically requested my account to be limited to R399. All of a sudden in July, 2years later, my debit is R3500. How? I reversed the amount. In August R6 000 plus. I reversed the amount again but it means Im not paying for the contract amount that I consented to and I'm worried in September my Bill will be R9000 plus. Who canceled my limit and authorised purchases in my number?
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Replies (4)
Vodacom's replyOfficial
04 Sept 2024, 12:10 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Vodacom's reply04 Sept 2024, 12:10
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
's updateReviewer Update
08 Sept 2024, 12:38I’m still waiting for a consultant to call me. Vodacom does not care about resolving issues
's update08 Sept 2024, 12:38
Reviewer Update
I’m still waiting for a consultant to call me. Vodacom does not care about resolving issues
's updateReviewer Update
08 Oct 2024, 11:46Vodacom keeps on lying. To this end, my issue is not resolved even after speaking to the consultant. The amount keeps on increasing.
's update08 Oct 2024, 11:46
Reviewer Update
Vodacom keeps on lying. To this end, my issue is not resolved even after speaking to the consultant. The amount keeps on increasing.
's updateReviewer Update
15 Oct 2024, 11:12Vodacom is a ****. I’m now considering the legal route because they continue with their shenanigans. Don’t take out a Vodacom contract if you want peace of mind.
's update15 Oct 2024, 11:12
Reviewer Update
Vodacom is a ****. I’m now considering the legal route because they continue with their shenanigans. Don’t take out a Vodacom contract if you want peace of mind.