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TM
Thato M

1 reviews | Active since Jan 2017

08 May 2023, 07:00

Vodacom is a ****!!!

Purchased a 2 gig bundle to last until midnight and yesterday (7 May 2023) I couldnt use it at all, it ended up expiring, i had data but everytime I attempted to connect i would get an error message 'no internet acess, clearly my journey with Vodacom has come to an end as I need to connect to also be able to work but clearly vodacom has missed the mandate, just this past friday 6 May, I purchased a 20min+10min voice bundle, called my mom and by the time 15min was up my call got cut and got an sms to say that my bundle ran out, how so when the bundle was for 30 min?? Its very disappointing as I port from telkom a couple of years back thinking things are better with Vodacom, I would like a refund for my voice and data bundle, cost of living is crazy for Vodacom to be ripping customers of broad day light...NO!!!

0
Replies (2)
Vodacom
Vodacom's reply08 May 2023, 07:21
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via WhatsApp to request your personal details.  Regards,  Vodacom Consumer Website Team 
TM
Thato M's update09 May 2023, 13:47
Reviewer Update
Your consultant call and then there was issues with his line, and hes only attempted to call me back 1 once more and that was it, he never called back, and no dont call me at 7 pm in the evening, call during office hours...I WANT ANSWERS AND MY REFUND FOR A BUNDLE I COULDN'T USE !!