LL
Leanne L
1 reviews | Active since Jun 2015
25 May 2025, 17:56
Vodacom is a ****
Last year April I took a phone contract with Vodacom, it included data and minutes. This year in Feb I get called by one of their agents, asked me if I'd like to swap my data and minutes with airtime and NO ADDITIONAL COST. I agreed and lo and behold, I was billed almost double for that migration. I called customer support and asked to speak to their supervisor, who promised me it'll be reversed and apologized that I was deceived. A few months later I'm still calling vodacom to get this resolved because every person I speak to, advises me that it's fixed but come end of the month, my account is overcharged. I have tried everything and clearly you can't win dealing with *****sters.
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Replies (1)Vodacom's replyOfficial
26 May 2025, 07:57 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Vodacom's reply26 May 2025, 07:57
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
