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Leanne L

1 reviews | Active since Jun 2015

25 May 2025, 17:56

Vodacom is a ****

Last year April I took a phone contract with Vodacom, it included data and minutes. This year in Feb I get called by one of their agents, asked me if I'd like to swap my data and minutes with airtime and NO ADDITIONAL COST. I agreed and lo and behold, I was billed almost double for that migration. I called customer support and asked to speak to their supervisor, who promised me it'll be reversed and apologized that I was deceived. A few months later I'm still calling vodacom to get this resolved because every person I speak to, advises me that it's fixed but come end of the month, my account is overcharged. I have tried everything and clearly you can't win dealing with *****sters.

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Replies (1)
Vodacom
Vodacom's reply26 May 2025, 07:57
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via WhatsApp to request your personal details.  Regards,  Vodacom Consumer Website Team