CA
Charisse A
1 reviews | Active since Aug 2020
28 Aug 2020, 12:32
VODACOM IS A BUNCH OF ******* WITH PATHETIC NON EXISTENT CUSTOMER SERVICE
In Summary, My contract with Vodacom ended im February 2020 when i called in January to Cancel i was told to call in the month it ends which i did , i cancelled and paid the final balance, In March i received a statement with a subscription fee, i called to dispute this and to date this has still not been resolved i have called and emailed multiple times and the last information i received was that my account is at the legal department but i cant get through to them either, what a bunch ******* for a R344, VODACOM IS PATHETIC
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Replies (1)Vodacom's replyOfficial
28 Aug 2020, 13:47Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply28 Aug 2020, 13:47
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
