CA
Charisse A

1 reviews | Active since Aug 2020

28 Aug 2020, 12:32

VODACOM IS A BUNCH OF ******* WITH PATHETIC NON EXISTENT CUSTOMER SERVICE

In Summary, My contract with Vodacom ended im February 2020 when i called in January to Cancel i was told to call in the month it ends which i did , i cancelled and paid the final balance, In March i received a statement with a subscription fee, i called to dispute this and to date this has still not been resolved i have called and emailed multiple times and the last information i received was that my account is at the legal department but i cant get through to them either, what a bunch ******* for a R344, VODACOM IS PATHETIC

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Replies (1)
Vodacom
Vodacom's reply28 Aug 2020, 13:47
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team