Vodacom is a bunch of theifs

Vodacom is a bunch of theifs. My fiance had opened a brand new contract through iPhone but with vodacom on the 7-04-2018 he had never had any other contract so he had signed a contract for a package of u choose 200 which gave him R200.00 airtime every month. He is paying this account which is supposed to be R809.00 a month they always give me a different amount to pay every month which he does pay he has not missed not one payment as we have bank statements as proof they have now cut his phone for 2 weeks saying his behind payments which we can not figure out how this is possible if we have all payment as proof. They are useless on the phone they dont give a **** about their customers they only friendly when they have to sell you a contract after that they dont give a ****. Me and my fiance have been up and down from one vodacom to another vodacom we even went to the head office where they stated they cant help us we have to wait for the dispute from accounts to come back which was logged by us on Tuesday 8-04-2019 but apparently they said it was only logged today by the consultant which you can see they have no care in the world for peoples money and time. My fiance also had changed banks since he opened this account at Istore with vodacom and they have recently without ANY PERMISSION GONE INTO HIS ACCOUNT TAKING OUT ALMOST R2200.00 .. we did not give me access to them to go into this account and without any warning that they were going to do so.. me and my fiance are still clueless as to how did this come to being behind with payments. We have come to find out only today after 2 weeks of up and down that some one did a online data transfer which means they changed his contract from 1-11-2018 without any permission to do so as he did not sign for this. That he is paying for a 4gb data R499.00 and the phone R520.00 as this was not the contract we have taken out. And also they have switched his phone off for 2 weeks now demanding this payment of R2200.00 to be paid for no reason when we have provided all proof of payments done on account looks like it's not enough. They are ****en useless they are rude and no one at vodacom can actually tell us what the problem really is and this is how this country is becoming honest people get taken for a ride. Vodacom is useless and they are theifs and I dont care if my words are not PG.