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Cindy R
1 reviews | Active since Apr 2017
24 Oct 2022, 18:59
Vodacom is a bunch of *********** *******
Vodacom is a bunch of *********** *******. I continously have third party charges added to my account. When you log a query, they close it instead of resolving the matter. No contact with me as the customer. The idiots clearly do not understand English or the queries logged as they close it without resolving time and time again. I would give you a zero rating if I could !!!!
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Vodacom's replyOfficial
25 Oct 2022, 07:37Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply25 Oct 2022, 07:37
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Cindy R's updateReviewer Update
25 Oct 2022, 08:33I don't know if you have the same difficulty understanding English as the agents who handled the calls and closed them.....plain and simple ...I asked that the credit be passed in October, as the debit order date was way in advance. NOT NOVEMBER which is too far away. You just expect customers to pay for incorrectly billed items instead of correctly crediting in the relevant month. It has not been escalated nor dealt with correctly. I want the credit in this month before the payments get loaded for debit orders....I have been chasing this for weeks!!!!!
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Cindy R's update25 Oct 2022, 08:33
Reviewer Update
I don't know if you have the same difficulty understanding English as the agents who handled the calls and closed them.....plain and simple ...I asked that the credit be passed in October, as the debit order date was way in advance. NOT NOVEMBER which is too far away. You just expect customers to pay for incorrectly billed items instead of correctly crediting in the relevant month. It has not been escalated nor dealt with correctly. I want the credit in this month before the payments get loaded for debit orders....I have been chasing this for weeks!!!!!