VODACOM IS A BUNCH OF HEARTLESS *****S

<p>I got a contract from Vodacom in July 2014 it was a R189 top up. Which means everytime i ran out of airtime or data my phone automatically went on soft lock. I had to call in and ask them to add my money to account so i could unlock it. This was for 2 years i was happy everything was fine. 18 July 2016 was when my contract was due to be cancelled the 24 months were up. on the 20 June 2016 i called Vodacom cancellation department and asked them to cancelle my contract on the 18 July 2016. I assumed Vodacom had done their job. End of July vodacom billed me R1651. Now my bill has always been R450 for the most, But apparently ONLY in June 2016 i used over R1200 worth of data. Now what i dont understand is firstly there was a change to my contract for as previously i hgad to call in to ask them to add funds to my account so i could unlock it. Why did my contract go from top up to open line?? I was not informed and i did not agree to this change, I contacted Vodacom 4 times to query this and cancelle the contract. NOTHING WAS DONE. I WAS IGNORED. Its now October and the contract is still active even though i had cancelled it. I got a new contract end of July for R199 i started using my new contract in August 2016. I on a very few occassions went onto my old contract sim ( ASSUMING IT WAS ON PREPAID) just to check messages every now and then. However, apparently that has not happened. my bill with vodacom is now R3 500.</p> <p> </p> <p>I am disgusted with Vodacom. They dont care and their customer service is shocking. Not helpful at all.</p>