Vodacom is a bunch of clowns and i can understand why their share prices are plummeting

I have never had a good stream line experience with Vodacom, I wanted to cancel my Vodacom contract to go to Cell c , the sales guy talked me out if it and offered me a premature upgrade, this was done on the 05/11/2018 it is the 12th and the phone has not even been sent for delivery, every day i have called in to follow up and every day i have been told a different story on thursday i spoke to a thabo who guaranteed the phone will be delivered that day, i spoke to team leaders and and and, still till today the waybill number on the order tracking indicates no movement what so ever , every person has given me a different story promise and deadline , i am not keen on who ever reads this from vodacom to call me as they will just tell me some or other excuse instead of just doing what they are suppose to, vodacom has no intention to keep their clients satisfied, their call-center staff sounds like illiterate robots stuck on loop spewing out the most nonintellectual ******* comments and statements not aware of what their own processes comprise of, I need my upgrade delivered and quickly or the deal is off and i take my business elsewhere . i repeat the vodacom person who reads this do not call me to make excuses or apologies call me only if you can tell me express delivery will be done within the next few hours how about that go out of your way and satisfy your client ????