Vodacom is a bully and does not care about its customers

I have had a vodacom line for the past 10+ years and i happen to be a customer of Edgars. I bought a phone at edgars and there was a promotion of airtime that was going to be deducted from my edgars account. My sim card got damge in february and this vodacom line is my main line and my business depends on it.

I have tried to do a simswap but vodacom referred me to Edgars. Edgars referred me to a company called RMCS which i had no relationship with and apparently is the one working with Edgards to sell airtime to vodacom customers. Now i cant do my simswap because Edgards & vodacom apparently say RMCS owes them money.

I have spent more than a thousand rands on phone calls to these three companies without any joy. Why does Vodacom not recognise that i have been a loyal customer of them for all these years before this stupid RMCS came.Why should the debt of RMCS affect me?

Vodacom must not use its market share to bully its customers. Right now my business is at stand still because i rely on this vodacom line. Why not issue me with a simswap and deal with RMCS without me being involved.