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Christopher R
1 reviews | Active since Nov 2013
03 May 2023, 09:07
Vodacom is a blood sucking Vampire
Absolutely ZERO. I booked a transfer of my Fibre line at the end of march for end of April. 2 weeks ago I received an email from Vodacom saying the line has been transferred. As I work from home this was critically important.
when I arrived at the new property I called them to activate. I was told it would take a few hours. I have been waiting on Vodacom to activate my Fibre line for 14 days and its been over 190 hours since i logged a service request with the Fibre line. No one gets back to me, every time I call i have to explain the whole process again. Some consultants don't bother to look at what the complain is about they open up with..."have you paid your account" this is extremely insulting to someone who has been struggling for more than 2 weeks to get Vodacom to do what i paid them for.
Vodacom is a plague on our society
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Replies (8)0
Replies (8)
Vodacom's replyOfficial
03 May 2023, 09:34 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply03 May 2023, 09:34
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Christopher R's updateReviewer Update
03 May 2023, 13:05Please stop the lies Vodacom... No one has contacted me and there is still no plan to resolve this after 14 days
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Christopher R's update03 May 2023, 13:05
Reviewer Update
Please stop the lies Vodacom... No one has contacted me and there is still no plan to resolve this after 14 days
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Christopher R's updateReviewer Update
03 May 2023, 16:45It has been 7 days...how much more time do you need? Why can nobody give me a straigh answer?
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Christopher R's update03 May 2023, 16:45
Reviewer Update
It has been 7 days...how much more time do you need? Why can nobody give me a straigh answer?
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Christopher R's updateReviewer Update
03 May 2023, 16:58It has been 7 days...how much more time do you need? Why can nobody give me a straigh answer?
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Christopher R's update03 May 2023, 16:58
Reviewer Update
It has been 7 days...how much more time do you need? Why can nobody give me a straigh answer?
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Christopher R's updateReviewer Update
04 May 2023, 07:45@vodacom it has been 22 hours since i contacted you on this platform, 116 hours since I contacted you on Twitter, 168 hours since I logged a request via your fibre line, 210 hours since I first called and 15 days since you sent me an email claiming it was installed...and still I wait
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Christopher R's update04 May 2023, 07:45
Reviewer Update
@vodacom it has been 22 hours since i contacted you on this platform, 116 hours since I contacted you on Twitter, 168 hours since I logged a request via your fibre line, 210 hours since I first called and 15 days since you sent me an email claiming it was installed...and still I wait
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Christopher R's updateReviewer Update
04 May 2023, 12:43@vodacom it has been 27 hours since i contacted you on this platform, 121 hours since I contacted you on Twitter, 173 hours since I logged a request via your fibre line, 215 hours since I first called and 15 days since you sent me an email claiming it was installed...and still I wait
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Christopher R's update04 May 2023, 12:43
Reviewer Update
@vodacom it has been 27 hours since i contacted you on this platform, 121 hours since I contacted you on Twitter, 173 hours since I logged a request via your fibre line, 215 hours since I first called and 15 days since you sent me an email claiming it was installed...and still I wait
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Christopher R's updateReviewer Update
05 May 2023, 07:49@vodacom it has been 46 hours since I contacted you on this platform, 140 hours since I contacted you on Twitter, 192 hours since I logged a request via your fibre line, 234 hours since I first called and 15 days since you sent me an email claiming it was installed...and still I wait
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Christopher R's update05 May 2023, 07:49
Reviewer Update
@vodacom it has been 46 hours since I contacted you on this platform, 140 hours since I contacted you on Twitter, 192 hours since I logged a request via your fibre line, 234 hours since I first called and 15 days since you sent me an email claiming it was installed...and still I wait
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Christopher R's updateReviewer Update
08 May 2023, 07:24@vodacom it has been 120 hours since I contacted you on this platform, 202 hours since I contacted you on Twitter, 254 hours since I logged a request with your call center, 296 hours since I first called and 19 days since you sent me an email claiming it was installed...and still I wait
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Christopher R's update08 May 2023, 07:24
Reviewer Update
@vodacom it has been 120 hours since I contacted you on this platform, 202 hours since I contacted you on Twitter, 254 hours since I logged a request with your call center, 296 hours since I first called and 19 days since you sent me an email claiming it was installed...and still I wait