Vodacom is a block

My daughter's phone had been ******, we reported it to the police and also had it blocked with Vodacom. A few days later the police had found the phone. We went to the Vodacom store in Kenilworth Centre to have it unblocked and handed the required documentation in, this had been done 4 weeks ago. To date the phone is still not unblocked. We contacted them a week and a half ago and still the phone is blocked, apparently there had been an error with processing our unblock request. We are unable to contact our daughter outside of our WiFi zone (home).