vodacom is a big corporate bully that do as they please and humiliate people with no concern for there paying customers

I have 3 Vodacom contracts with Vodacom I never miss on a premium and I never short pay them I have these accounts with them for more than 6 years and never gave them any reason to doubt in me that i will be paying my account or not my monthly premium is in the region of R623 per month .... every now and then although I have a debit order with them in place I would pay my account before my debit date and every time I do that I pay more than my debit order amount so on the 30th August 2018 I paid R630 into my vodacom account from my Standerdbank cheque account .... on the 31st August 2018 the debit order went of aswel so I phoned vodacom and told them what happened and their consultant treated me like Im a bad person for paying them before I should and gave me such bad attitude that eventually I asked him to just tell me what I should do to get my money back because obviously he is not interested in helping me so he told me I should wait 14 business days for my money to be reversed by vodacom so I said that is unacceptable I want my money back he then said well if I dont like that I can go to my bank and reverse the funds witch I then did . About a week later I got a sms from vodacom stating that my debit order has been removed from my account witch I didnt ask them to do, so this month I paid my account again more than Im supposed to pay and long before my due date .... just to get a sms from vodacom stating that I short paid my account by R88,82and if I dont pay it my account will be suspended so I would like to know if my premium is R623.97 a month and I paid R630 for two consecutive months and every month before that my debit orders as per vodacom went off on time and was paid and the premiums was paid that they wanted why am I not R12.06 in advance but accourding to them R88.82 behind as this is family topup contracts they cant go over the debit amount ... so I phoned them and the lady told me its because I paid them late for end of August 2018 so there is a service charge I then asked her if August has 31 days and I paid on the 30th how can I be late so she said no its because my debit order for the 31st Aug came back unpaid soo I said no It didnt come back unpaid I reversed it as per vodacoms instruction then she went back yes you didnt pay your account so thats why there is a service charge for late payment so she started raising her voice so I asked to speak to her superior and he started with the same story the more I tried to explain that I should be in advance and that none of my payments where late or short paid they kept on going back to the fact that I reversed the debit order and they dont care that i actually paid it on the 30th of August and thats why I owe the R88,82 ..... Im sick and tired of being treated like a bad payer or bad customer by vodacom and tired of being penalized by vodacom for paying my debt they do as the please and dont care about there customers like they supposed to there employees are arrogant and and ill mannered they lack basic customer service s****s they dont listen to customers when they talk they dont have the basic problem solving s****s and frankly they dont care .... this is not the first time I have experienced this tipe of problems with them and I know for a fact it wouldnt be the last .... Im at the point where Im considering strongly to go to another service provider about a year or so ago I wanted to upgrade my phone contract and they refused to upgrade it because my Itc is apparently poor and the moment I told them to cancel all my contracts they put me through to there service cancellation department a lady helped me and my contract was upgraded by the cancellation department to any phone of my choice .... two months later I got a phone call from vodacom to get a extra cellphone so I thought why not lets try my daughter need a phone and again I upgraded to any phone of my choice ..... Im close to upgrading again and I dread the experience awaiting me again with vodacom employees because I know that its gonna be a dreadful experience again .if they cant even read a calendar and do basic math how will they be able to upgrade my contract again ... So in a nutshell No1 how will you as vodacom sort out or resolve the issue with me being in advance on my account and according to you Im in arrears for paying my account before debit order date. No2 how can you justify why my debit order instruction was removed from my account without me giving the order for it to be done No 3 how many times should a person complain about bad service before the issues will be resolved No4 how can you guarantee me that my next upgrade wont be a dreadful experience again like every other time that I try to upgrade No5 why do you allow your employees to treat your good paying clients like trash because this has happened to me more than once already so it must be happening to your other customers also and I can see on hello peter that im not the only one complaining. when will you start treating your customers with the respect they deserve