Vodacom is a **** beware

I hate this service provider I have 2 phones on contract with vodacom. When I got the phones it didn't come with insurance, after few months I decided let me try the insurance. Now I want to cancel they telling me I can't my account is overdue I told them 3 months ago I don't wantvthe insurance I refuse to pay for something that doesn't serve me a purpose . I didn't pay the account last mo th waiting for them to send me in writing that the insurance is paid . I was told it's canceled today I speak to Buhle who works at vodacom she tells me no the insurance is the one that should cancel . I tell her I've been saying I don't want this. She transfers my call to insurance where I spoke to a lady by the name of Zandi . Who then told me the system doesn't allow her to cancel since I have not payed my account I said I will not be forced to pay for insurance by force ill only pay for my fon . She tells me she can't cancel I ask her where did I sign up for this nonses my fon didn't come with insurance so how is it that I can't cancel . I'm not willing to pay vodacom until u cancel this insurance coz uve been taking money from me irregardless of many attempts to stop u I stopped the debit order bt still they still won't cancel this . I did agree anywhere that I want this 4ever . They telling me it's the system what the hell ? If u will not allow me to cancel this insurance I will not pay vodacom anymore this was not an agreement i did I'm forced to have insurance even wen I feel I don't want it. Vodacom is a **** plz beware rather go to other service provider coda ull encounter alot of problems and a headache of paying money that u don't even know its for wat. Vodacom is a **** I stand by what I'm saying I won't pay 4 this insurance if I can't pay for my fon separately then to hell I won't pay u .