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zM
zimakazi M

1 reviews | Active since Jun 2016

11 Feb 2024, 14:03

Vodacom is a ****

I put through a relocation request for fibre on the 09th of January,today is the 11 February,my order was deleted by the agents found out when I called on the 29 January,shocking I requested a recording till now I have not received it,on the 06 my fibre was installed but no power the installers mentioned vodacom doesn’t allow them to do any maintenance Yet they can do ,so why is Vodacom disadvantaging their customer because of their own politics,

0
Replies (5)
Vodacom
Vodacom's reply12 Feb 2024, 06:24
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team 

zM
zimakazi M's update12 Feb 2024, 11:20
Reviewer Update
Vodacom has a tendency of sending automated messages on all platforms,Twitter,Instagram and now here on hello Peter ,the issues are still not resolved,i have not even received a call as per their communication here,they are outsourcing agents who are clearly not well trained,team leaders always promise to come back to clients but don’t ,they have this non disclosure policy if you ask for supervisor names SHOCKING what are you hiding Vodacom,when your agents call us we disclose our personal information!do clients not have the right to know to whom they are speaking too..there is no accountability that place is run like a tuck shop….if you don’t want business cancel out contracts please this is the most ridiculous service ever…
zM
zimakazi M's update12 Feb 2024, 12:43
Reviewer Update
It’s been 33 days since I put through the request for relocation which was cancelled by your agents,how do I connect in the interim whilst you sort out your internal issues? 33 days (promises always no resolution) if my account was in arrears it would be disconnected long time
zM
zimakazi M's update12 Feb 2024, 14:10
Reviewer Update
Vodacom why you don’t come and remove you me fibre so I can go to MTN this is beyond ridiculous come and remove your fibre there is no POWER what more must I do
zM
zimakazi M's update12 Feb 2024, 16:48
Reviewer Update
Vodacom is now resorting to telling lies,Pearl Moyake please provide proof of when I was called by a technician and I refused them coming to my home ,why would I be calling Vodacom every day to send a technician for the power issue yet I declined the technician to come to my home,can Vodacom work with ethics and honesty