TM
Tholakele M
1 reviews | Active since Oct 2019
01 Oct 2019, 08:19
Vodacom is a bad network provider
Vodacom is a bad service provider ,I paid them up last month but they still debited my account even though i over paid them. when ever i call them they just can not seem to help resolve the issue,First they activated my wife's line from free line to a contract then now they keep debiting my account . secondly their whatsapp data ticket does not work I do not know how many times I have called to ask for help. I regret taking a vodacom contract i have been using vodacom for the past 10years and I am very disappointing with their service. Our company uses Vodacom sim cards I will make sure that they change service providers i have already converted 24 lines to another service provider.
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
01 Oct 2019, 09:07Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply01 Oct 2019, 09:07
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
TM
Tholakele M's updateReviewer Update
01 Oct 2019, 09:09I hope your people will call me today cpz i want my money back and i am at the momemt trying to call but as usual no one is picking up our calls :(
TM
Tholakele M's update01 Oct 2019, 09:09
Reviewer Update
I hope your people will call me today cpz i want my money back and i am at the momemt trying to call but as usual no one is picking up our calls :(
TM
Tholakele M's updateReviewer Update
02 Oct 2019, 13:24I am still waiting to receive help from you guys ,i have already called you guys 6times today and keep getting sent from pillar to post.
Are you guys going to help me or do I need to seek legal help to get you guys to comply?
reference No :***
Are you guys going to help me or do I need to seek legal help to get you guys to comply?
reference No :***
TM
Tholakele M's update02 Oct 2019, 13:24
Reviewer Update
I am still waiting to receive help from you guys ,i have already called you guys 6times today and keep getting sent from pillar to post.
Are you guys going to help me or do I need to seek legal help to get you guys to comply?
reference No :***
Are you guys going to help me or do I need to seek legal help to get you guys to comply?
reference No :***
Vodacom's replyOfficial
04 Oct 2019, 11:40Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, you have confirmed you already had a chat with a Vodacom consultant with regards to your query and feedback was provided.
Apologies for any inconvenience this may have caused. Regards, Consumer Website Team
Apologies for any inconvenience this may have caused. Regards, Consumer Website Team
Vodacom's reply04 Oct 2019, 11:40
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, you have confirmed you already had a chat with a Vodacom consultant with regards to your query and feedback was provided.
Apologies for any inconvenience this may have caused. Regards, Consumer Website Team
Apologies for any inconvenience this may have caused. Regards, Consumer Website Team