VODACOM IS A *****

I would you -5 if I could!!!!!

January 2023 I wanted to sign up for an unlimited LTE package with you guys. The AGENT I spoke to advised me that I should start with the 250GB package as a start and I can change to unlimited any time I wanted to. After 10 days I used up the entire 250GB and called in to Vodacom to change my package as advised by YOUR agent. When I called in I was told I have to wait 3 months to upgrade as the contract is still too new. I was told to wait 3 months and then I can have the unlimited package. Frustrated, there was no other option so I sat without internet for 20 days. When the new month started I used the internet so sparingly but it still ran up on the 15. The same thing happened the next month. I spent an extra R1500 per month for extra data and I was paying YOUR bill. Bearing in mind that I had an existing internet service that was cheaper than yours, which I cancelled with Telkom to move to the "Better" service provider.

3 Months passes and after extreme service deprival, I called into your call centre and guess what they tell me? The contract needs to be 6 months in order for me to upgrade to the unlimited package. Not wanting to fight with the absolutely inadequate staff I gave up and went on spending an extra R1500 for data.

Move time forward to August and I call in to get my unlimited plan... lol. YOUR agent tells me that there are no uinlimited plans on offer by Vodacom.

Livid, I request to speak to a manager. The agent hangs up the phone. Calling in again and waiting 20 minutes in the queue. The next agent just cuts the line within 1 second of connecting. I then go to a vodacom store and they say I have to call the centre. This leaves me in a impossible spot where I have to pay YOU for a service and I cant even speak to you to resolve issues. Sounds a bit like theft..

After a few days I finally connect with a person called Kagiso, who along with his manager, Fatima take on the task of solving my issue. I speak to them both.

Fast forward to October! ( 2 months later ) I get a call from the manager Fatima saying that they did a thorough investigation and have concluded that YOUR agent mislead and mis-sold me the product. She then says that she will waive the early termination fee and then put me on the initial and original product I wanted which was the unlimited LTE package. She also mentions that Kagiso will call me to arrange everything and it will be instated by the 1st of November.

Kagiso called me later in October and told me that unfortunately, they do not have unlimited packages anymore. I tell him to cancel the product and then HE advises me that I MUST pay the early termination fee then!

AFTER VODACOM ADMITTED THAT THE SERVICE THAT I PURCHASED WAS DONE BY THE VODACOM AGENT BLATANTLY LYING, YOU STILL WANTED ME TO PAY THE TERMINATION FEE!!!!

What nonsense is this?? Kagiso says he will speak to his manager and call me back. Kagiso calls me back about 3 weeks later. Remember that I am still paying R1500 extra for data every month AND I am paying Vodacom for the "service".

Kagiso told me that his manager said he could put me on the package that gives me 600 GB per month at 20 Mbps and after 600 GB is finished the speed goes to 10 Mbps. At this point I honestly was fed up and just wanted to get internet. I agreed and the package was due to start 1 December.

1 December comes, 2 December, 3 December and I still have the same old package that was sold to me in January 2023. I call in and speak to the manager Fatima. After looking into it she called me back a few days later and said that Vodacom had a package change and that's why the package that Kagiso put me on for initiation on 1 December didn't pull through on the system. Kagiso then offers me, with his manager, a 600gb at 30 Mbps and once that is finished another 600 gb at 20 Mbps. I just said yes ok do it and YOUR agent Kagiso confirmed that it was done and will be active 1 January

1 Jan, 2 Jan, 3 Jan passes and I have 0 allocated data. I call in to the call centre and requested to speak to Fatima. I get put through to her and she claims that she and I have never ever spoken before and she has no idea what's going on. I confirmed that Kagiso is in her team and that I have her email address.

Upon another investigation and a few days later, Kagiso called me apologetically and said that he made a mistake and the "new" contract was set to begin 1 Feb and not 1 Jan. He offered me a FREE router and R1000 discount. This was caused by yet ANOTHER MISTAKE by YOUR AGENT. This could not be changed as the "new" contract was "set" and i could not even buy data on the LTE sim card.

After more than a year of struggles and over R10 000 spent on extra data that I should have needed to spend, the problems still keep on coming.

I then spoke to Fatima and told her I did not receive any service in January, she advised I should call billing and let them know. They will discount the monthly fee as I REALLY did not receive the service.

I called the call centre on 5 occasions and the agents said that they will amend the invoice, email it and call me back. I HAVE NOT RECEIVED 1 CALL BACK FROM VODACOM. I have sent emails, tried calling your call centre again. Tried holding on the line to wait for the agent to solve the issue.

Guess what??? MY SERVICES WERE CUT TODAY!!!!!!!

I called you call centre, waited on the line for 18 minutes just to be cut off after 1 second. I waited another 24 minutes for me to speak to your agent, do the verification and then to be put on MUTE BY YOUR AGENT. I have been holding right now for 34 minutes waiting to speak to an agent.

Vodacom is really pathetic and I am not sure how you are still in business. Knowing the absolute inadequacies of vodacom, you probably wont even read this. To be blunt, you are ******ing me to pay for a service that I DID NOT RECEIVE just so that I can get my lines re-activated. Then you are going to charge me a reconnection fee too.

BTW I have 4 lines with Vodacom AND I WANT THEM ALL CANCELLED. I do not want to have to deal with you anymore.

Out of the 7 points in YOUR code of conduct, you have only met 1 point with me!!! 6 points in YOUR code of conduct have been simply not done!

CANCEL ALL MY LINES OR I WILL GO TO ICASA AND LODGE A FORMAL COMPLAINT FOR ***** BY VODACOM