ZK
Zamantungwa K
1 reviews | Active since Oct 2024
26 Oct 2024, 17:46
VODACOM IS A ****
My mom called their call centre in February this year to cancel her contract and have her number converted to prepaid. The consultant assured her that the cancellation has been made. Fast forward to september she gets a call that her Account has been handed over to lawyers for collection as she owes R6k!!! And they have deleted her number and has to pay the 6k in full within 7 days for rhem to reactivate her number🤬😡🤬!!
My mom is a PENSIONER and she informed them thats she will jo longer be able to maintIm the contract!! Whats sad is that ahe has been rheir customer for well ober 20 years! The worst network provider Ever pieces of 💩💩💩
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Replies (1)Vodacom's replyOfficial
27 Oct 2024, 13:30 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply27 Oct 2024, 13:30
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
