Vodacom is a ****

Good day

I would like to lodge a formal complaint regarding a faulty device received from Vodacom , your after sales department and Clear Water store

On cell phone number *** I migrated my contract on the 29 May 2023 to a special offer to A34 cellphone and Samsung watch combo

I received the above on the 12 June 2023.

From the 12 June the watch battery has not been lasting for more than a day. I then phoned Vodacom on the 29 June to request either a change or guidance on how to sort this issue

On the 29th I called 8.15am from number *** and I was advised by the consultant to go to a Vodacom store which I did on the 05 July. Upon going to store at Clear Water mall I was redirected to the Samsung store and your Vodacom consultant advised me that Samsung needs to give them a report, Samsung changed the settings to power save this however did not resolve the issue. I went back to Samsung on the 10 July and they wanted to book in the device they do not provide reports to Vodacom I must go back to Vodacom

I went back to Vodacom and the consultant said she assumed Samsung will sort out the issue when I asked her why did she send me there. Another consultant tried to book in the device however it was not accepting the serial number. However the serial number on the watch matches your systems. The consultant then spoke to his manager who advised I should take it the fourways branch.

As a customer that has been inconvenienced by this faulty device I do not believe I should have to bear this cost and by the way your manager could not be bothered to even come out and speak to me

I then called your customer care line the same day again from number *** the person told me they will email me a reference number and an email to head office to request an exchange I have not heard from the person again. I again tried calling today only for your consultant to want to start the whole process again.. when I followed up on my call on the 10th she could see the notes but could not tell me who I spoke to or what's been done

I find your service and after care service to cause more of an inconvenience

I have also requested for a Manger to call me and at this time there has not been a call

Furthermore I refuse to pay for a brand new device that is faulty and I am willing to take legal action

Please be advised that should the above matter not be resolved before my next debit order I will refute the debit order.

I will pay the amount excluding the watch

If you as Vodacom cannot resolve the matter please advise me on an amount excluding the watch and send your courier to pick it up