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Portia M
1 reviews | Active since Oct 2016
04 Oct 2023, 15:03
VODACOM IS A ****
Why am I being told that I owe money for a contract for increases that I was never notified off? How can a sms be sent to a wifi number which Vodacom knows very well is on a router ? I have said numerous times that I want communication on email but today I am told it was sent to a cellphone number.
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Vodacom's replyOfficial
05 Oct 2023, 07:25Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply05 Oct 2023, 07:25
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Portia M's updateReviewer Update
07 Oct 2023, 21:24Who are you replying to ? Or are you missing my point ? I was not notified via email but they say an sms was sent to my wifi number ! How was I supposed to know ? And why was I not notified via email which i requested on many occasions. Even now I still have no email from you guys! You charge me a different amount and expect me to magically know when no email is sent and I received no call? Now I must pay for that? Please read my complaint again for understanding. You know you messed up my credit score right ?
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Portia M's update07 Oct 2023, 21:24
Reviewer Update
Who are you replying to ? Or are you missing my point ? I was not notified via email but they say an sms was sent to my wifi number ! How was I supposed to know ? And why was I not notified via email which i requested on many occasions. Even now I still have no email from you guys! You charge me a different amount and expect me to magically know when no email is sent and I received no call? Now I must pay for that? Please read my complaint again for understanding. You know you messed up my credit score right ?
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Portia M's updateReviewer Update
07 Oct 2023, 21:25Also shut down the customer complaints email address as its useless
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Portia M's update07 Oct 2023, 21:25
Reviewer Update
Also shut down the customer complaints email address as its useless