Vodacom is a ****.

I have a fibre with vodacom, it happened I got a job in abroad, I did not cancel my Internet because I wanted to fully pay first before I can do the cancellation. I have sent them several emails asking them to send me my detailed statement so I can pay it off. Vodacom sent me a statement with 0.00 zeros only while I know I was owing roughly R1444.00, I paid via absa app on paying groups a certain amount just to see if they will send me a statement stating how much I am in arrears or owing but they haven't. I called using my international number asking about my statement or how much I'm owing they FAILED to tell me. On my credit score it shows I'm on arrears with Vodacom, I thought Vodacom will update experian about the money I owe them so I can see how much is left to pay them , they never updated experian since. My question what is difficult to tell me how much I owe you or you just wanna keep on adding INTERESTS and spoil my name?