MM
Mohola M

1 reviews | Active since Jul 2013

18 Jun 2024, 12:29

VODACOM IS A ****

Ref: ***

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This company is a ****,I canceled my contract in February 2024,but was been invoice till May 2024,been raising the issue with their cancelation department each month after getting monthly invoices. They assured me that the issue has been escalated to the relevant department and I musnt worry because they will credit the amount billed for those months while addressing the matter. To my suprise I received a call that I have been handed over to their lawyers. The crazy part is that I been following up on this issue month to month but vodacom employees didn't do their job. Who must then pay for their laziness? This company service is too bad.

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Replies (1)
Vodacom
Vodacom's reply18 Jun 2024, 13:59
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team