TM
Thato M
1 reviews | Active since Feb 2024
12 Feb 2024, 21:36
Vodacom is a ****
Vodacom is a ****. I signed up a contract with their online department for their black Friday home internet deal. Their internet speed was very slow and I believed it to be false advertising. Within a week I requested a cancelation and their courier company collected their router. its the 3rd month and they keep debiting my account and no one in their customer care department is willing to assist instead I keep getting transferred from one department to the other. IT TOOK THEM LESS THAN 10MINUTES TO SIGN ME UP UP, WHY IS IT SO HARD TO CANCEL IT😡🤬
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Replies (2)0
Replies (2)
Vodacom's replyOfficial
13 Feb 2024, 07:57Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply13 Feb 2024, 07:57
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
TM
Thato M's updateReviewer Update
22 Mar 2024, 09:00I have exhausted all my options with regards to escalating my query. Vodacom continues to fail me even after I was promised my query was resolved. My account is handed over to MBD and keep receiving emails and calls from the company demanding that I pay for a service that I am not even using. What more do I have to do to, my credit record is now compromised because of Vodacom. Is there someone competent enough to help me in this company
TM
Thato M's update22 Mar 2024, 09:00
Reviewer Update
I have exhausted all my options with regards to escalating my query. Vodacom continues to fail me even after I was promised my query was resolved. My account is handed over to MBD and keep receiving emails and calls from the company demanding that I pay for a service that I am not even using. What more do I have to do to, my credit record is now compromised because of Vodacom. Is there someone competent enough to help me in this company