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malatjie.david malatjie.david

1 reviews | Active since Jul 2017

07 Mar 2024, 19:33

Vodacom is a ****.

Vodacom is ****ming us almost everyday. I have been using vodacom for so many years but now they faill fixing the problem i am having as a customer instead they accuse me. Ok last year i upgraded my account which the consultant who was helping me said it is 24 months now they telling me it is 30 months after i canceled another contract which expired on 30 August. Reason being it is because on November they deducted lot of money in my account, when i asked no one give me the right answer then i decided to reverse it then my account was in areas where i have to pay R950 which i payed, then January they didn't deduct then i asked the blocked my line same time then i payed R400. 15 they unlocked, this month the deducted R354 on a like that i pay R185. So within the period of 3months i lost R1704. I need vodacom to resolve this issue but the fail and they keep on milking me money.

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Replies (1)
Vodacom
Vodacom's reply08 Mar 2024, 07:29
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team