VODACOM IS A ****

I am very disappointed with the way Vodacom has treated me as their client. I had a sim data contract with Vodacom which ended in Dec 2022. I received a call from Vodacom early 2023 offering a contract renewal which I declined. My communication with Vodacom regarding my account was via emails, sending me invoices and statements monthly.

In January i don’t receive any communication which I understood that I no longer have contract with them. To my surprise , I saw a deduction from Vodacom on my bank statement of an amount that is more than 2 times the amount I used to pay for the sim data contract. I immediately switched on the sim data and it was not connected.

I later contacted Vodacom and discovered that someone “renewed “ a contract on the 21 March 2023 in Mpumalanga at Game stores and yet I’m in the Eastern Cape. The person didn’t only renewed the contract but bought an iPhone and changed the SIM card to be for phone calls (unlimited) . I sent a complaint to the ***** department , they didn’t respond and only attended to it after two months (around June). I was then refunded a certain amount, guess what Vodacom still tried to deduct the amount from my bank account and when I call them they say the account is in arrears and the contract I never signed ends in 2026. Remember , I never received any communication , no invoices or statements are sent to my emails to show that it’s *****.

I have been trying to get help they say they can’t help. I’ve even had to change banks. My credit profile is affected by this badly. VODACOM IS A **** WHO DOES NOT CARE OF THEIR CLIENTS. I AM VERY DISAPPOINTED. PLEASE BE CAREFUL OF USING VODACOM SERVICES.