ZM
Zingisa M

1 reviews | Active since Jan 2025

09 Jan 2025, 09:31

VODACOM IS A ****

one of vodacom sales people came to my house on the 27th November 2024 and told me that vodacom had a black Friday promotion for fibre, she advised that I will pay R399 per month and the first 30 days are free. At the time I had Rain WiFi which I was paying a little over R600 per month and she convinced me to switch to vodacom as it was a cheaper option. The fibre was installed on the 3rd December 2024 and a couple of days later my vodacom router was delivered. All was well until yesterday when I got my first invoice and the amount due was R868.31 and because I exchanged numbers with Naledi (your representative) I messaged her to find out why am I being billed this much she advised it was a payment for December and January plus the delivery fee my next question was how? Because she said that the first 30 days would be free she gave me a number to contact number to call *** to enquire further. I called the number and I was told that the information I got from Naledi was not correct, my monthly payment is R629 and not R399. I feel ****** because as I mentioned earlier I had wifi which was working perfectly until I was Offered a cheaper deal. I sent a message to the vodacom Facebook page and I was told someone would contact me, no one has contacted me. I have screenshots of my conversation with Naledi as proof, she is now blatantly ignoring me. This girl made a sale by LYING TO ME.

0
Replies (3)
Vodacom
Vodacom's reply09 Jan 2025, 10:13
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via WhatsApp to request your personal details.  Regards,  Vodacom Consumer Website Team 
ZM
Zingisa M's update09 Jan 2025, 10:28
Reviewer Update
Vodacom did not contact me via whatsapp I exchanged numbers with your consultant that came to my house because it was convenient to keep track of my order, don't you dare treat me like I am stupid!
ZM
Zingisa M's update09 Jan 2025, 10:28
Reviewer Update
Your consultant better contact me before you debit my account.