Vodacom is a ****

I was ****med by a retention agent from Vodacom, after my upgrade, I checked my statements to see how much I’m due to pay, then a nightshift agent explained to me why are the amounts too high she never said anything about ‘open line’, then this month I happened to check my statement, and boom! Over R2000 and I quickly called Vodacom to find out what’s going on, they told me that I’m on an open line contract; something I never agreed to and said she will escalate the matter and I’ll receive the SMS, till date i am yet to receive the SMS. Then someone from Vodacom called me and the phone cut us off, no one bothered to call me back to find out what is going on. In this economy I DO NOT AFFORD to pay such amounts of money for cellphone, so I’d rather cancel the contract because it’s clearly not for me! I could never agree to something I cannot afford. I fear Vodacom and their ways of making money