Vodacom Is A ****!!!!!

**Vodacom has blacklisted my device even though I have NEVER been a Vodacom customer.**

My mobile network suddenly stopped working on my phone. After investigating, I discovered that **Vodacom has blacklisted my device**.

The problem is that I have **never been a Vodacom customer, have never had a Vodacom account, and have never used a Vodacom SIM card in this device**. My mobile network provider is **MTN**.

I cannot understand how Vodacom can blacklist a device belonging to someone who has never had any relationship with Vodacom.

This has effectively left my phone unable to connect to the mobile network, despite me being an MTN customer and having an active MTN SIM.

I want Vodacom to:

1. Explain why my device was blacklisted. 2. Provide the basis for the blacklist and when it was app****. 3. Confirm what Vodacom customer/account supposedly relates to my device. 4. Immediately investigate and remove the blacklisting. 5. Provide written confirmation that the matter has been resolved.

I have done nothing to warrant my device being blacklisted by a network provider I have never used.

This is extremely frustrating because I have paid for a device that I can no longer properly use on a mobile network due to an action taken by a company I have never been a customer of.

Vodacom, please explain how this happened and fix it.