Vodacom is a ****

Vodacom is really the biggest **** out there! I steered clear from Vodacom for many years after my mom got ****MED by them many years. However, during May 2023 I got a phone call from them sales pitching a product to me and I thought, this sounds like a good deal and I signed up for it. LO AND BEHOLD, IT WAS THE WORST MISTAKE I HAVE EVER MADE IN MY ENTIRE LIFE. Come the first month they deduct an amount other than what was discussed in the phone call and also sent me less data than what discussed in the phone call, I left it thinking maybe it’s because it wasn’t a full month. The next month the same amount that was deducted from the previous month and the same amount of data. I call in immediately after that second payment only for the consultant to not be able to solve my query. I go on to say that because this IS NOT THE PRODUCT I SIGNED UP FOR, I would like to cancel. A few moments go by and the consultant IN SO MANY WORDS tells me MY CONTRACT IS CANCELLED. I throw the sim card away thinking It will be of no use anymore. The next month comes and they DEDUCT AGAIN! And again! AND AGAIN. At some point I start reversing the payments and I cancel the debit!!!! Soon I start getting calls from lawyers claiming I’m in arrears and all different types of things! I have spent a ridiculous amount in airtime waiting on hold and being transferred from one department to the other seemingly nobody able to help me. Every time they give me new numbers to dial from this or that department HOWEVER I CANT GET THROUGH BECAUSE MY ID NUMBER NEVER SEEMSVTO WORK OR THE PHONE NUMBER WHICH IM QUERYING never works so the call gets cut!!! For that reason I AM ALWAYS HAVING TO PHONE IN TO THE CALL CENTRE THEN ASK TO GET TRANSFERRED, TELLING THE SAME STORY OVER AND OVER AGAIN.

This contract has RUINED MY CREDIT SCORE. I was intentionally so careful about my credit score for YEARS considering that I’m planning on buying a house soon. VODACOM HAS RUINED THAT FOR ME!!! I can’t even get a new phone on contract which I do badly need, me, with my otherwise good salary can’t even qualify for a phone!

Now after six months of getting some help!!! The recent consultant told me that in order to clear my name I have to pay the arrears on my name. PAY FOR A SERVICE I DIDNT USE??? Please. In this economy? And for a contract that was supposed to be cancelled??? If there was any cancellation fee involved that consultant DID NOT UTTER A WORD ABOUT IT AND TOLD ME THAT MY CONTRACT IS CANCELED. This whole company is a ****. First I was ****med into buying a product that was misrepresented for something it was NOT. And now being ****med out of paying for a service I did not use!!! Then having to pay to then cancel my contract.

It will become my life’s mission to tell people to never EVER bother with VODACOM! I will make sure everyone I come in contact with knows what Vodacom does to its customers.

I am so upset that after all these years I fell for the same trap AGAIN!!!!