SM
Seoka M

1 reviews | Active since Nov 2015

22 Sept 2023, 15:52

Vodacom is a ****

I have been trying to cancel my 24 Months Cellphone Contract from end of May 2023 because it expired in April 2023 I called them numerous times to cancel and was told my contract dates does 'nt appear on the system and they logged a service call numerous times I kept paying while still trying to get a cancellation then I decided not to pay them last month because I was told a service call story time and again then it was finally sorted but was told instead of R294 I owe R394 then later was told I m owing them R672 which I agreed to pay R394 which they say R100 was accumulated by the debit order not going through and agreed to pay that amount before the 25th Sept 2023 I called them today (22 September 2023) asking for their banking details, and I was told I must pay R672 which I wont pay. I agreed to pay R394 because they gave me airtime but the remaining balance I refuse to pay. I will not recommend their contract with my family and friends or anyone

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Replies (1)
Vodacom
Vodacom's reply23 Sept 2023, 11:11
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,

Vodacom Consumer Website Team