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Vernon N
1 reviews | Active since Nov 2017
10 Sept 2024, 19:40
Vodacom is a ****
Vodacom sales Team has persuaded me to upgrade my contracts with the perception that my monthly premiums will reduce. It was the incorrect information supp**** and I have been trying to sort it out from March this year.The management team have no desire to resolve or to even make the attempt to call me. I have been a loyal customer for over 20 year's and I am really disappointed. My expectations is that they deliver what was promised and reimburse me what I paid additional for.
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Replies (3)0
Replies (3)
Vodacom's replyOfficial
11 Sept 2024, 08:06 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply11 Sept 2024, 08:06
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Vernon N's updateReviewer Update
14 Sept 2024, 11:06I am still waiting for Vodacom representative to call me.Really irresponsible . A company that does not know how provide proper service 😑
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Vernon N's update14 Sept 2024, 11:06
Reviewer Update
I am still waiting for Vodacom representative to call me.Really irresponsible . A company that does not know how provide proper service 😑
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Vernon N's updateReviewer Update
28 Sept 2024, 08:47A representative contacted me on the 17th and was going to investigate. Since then I had no follow up calls or feedback 😒.
Terrible service 😑
Terrible service 😑
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Vernon N's update28 Sept 2024, 08:47
Reviewer Update
A representative contacted me on the 17th and was going to investigate. Since then I had no follow up calls or feedback 😒.
Terrible service 😑
Terrible service 😑