ZX
Zandile X
1 reviews | Active since Jun 2024
25 Jun 2024, 11:25
Vodacom is a ****
Vodacom is a ****, so I called Vodacom requesting to cancel my contract and they gave me a early premature cancellation quote and I made a payment of about R5000 and I kept on asking them to confirm if payment has been received and that my account hasn't been canceled, I 've never received any feedback from them. Today I called them asking for the status of my account they tell me I still owe them R2800 ? Where is this amount coming from now ? I am sick and tired of Vodacom, I just need assistance to Have this account closed
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Replies (2)
Vodacom's replyOfficial
25 Jun 2024, 13:07 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Vodacom's reply25 Jun 2024, 13:07
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
ZX
Zandile X's updateReviewer Update
10 Jul 2024, 15:10Vodacom is honestly gettin my nerves, I didn't get any phone calls with regards to the above , the only sms I have just received is me being handed over to HP attorneys because of I'm in arrears for R2800,
Where are these arrears coming from ? Why was I not notified about them ,when I requested for a quote to cancel the contract ? I have also received invoices from vodacom but the arrears are not appearing.what exactly is going on with this account
Where are these arrears coming from ? Why was I not notified about them ,when I requested for a quote to cancel the contract ? I have also received invoices from vodacom but the arrears are not appearing.what exactly is going on with this account
ZX
Zandile X's update10 Jul 2024, 15:10
Reviewer Update
Vodacom is honestly gettin my nerves, I didn't get any phone calls with regards to the above , the only sms I have just received is me being handed over to HP attorneys because of I'm in arrears for R2800,
Where are these arrears coming from ? Why was I not notified about them ,when I requested for a quote to cancel the contract ? I have also received invoices from vodacom but the arrears are not appearing.what exactly is going on with this account
Where are these arrears coming from ? Why was I not notified about them ,when I requested for a quote to cancel the contract ? I have also received invoices from vodacom but the arrears are not appearing.what exactly is going on with this account