vodacom is a ****

tell me why vodacom they say I cannot cancel an upgrade I made less than an hour ago wow. *have to pay certain amount for caller identity *was told that iam on month to month only to find that iam on contract *have to put in a notice to cancel a contract which is ending *have to pay to cancel a contract wow vodacom wow you can do better. Iam so frustrated and I have been a loyal customer iam very disappointed .