Vodacom is a ****

I recently had my phone ****** at my workplace,a phone that I had insured by vodasure. I have been paying the insurance religiously since March 2023.They declined my insurance claim because on the day of me losing it,my phone did not have my vodacom simcard in it. i think this is extremely unfair because i asked about this upon acquiring the insurance and they said it wouldnt be a problem,and I have been using the same number for over 10 years,it is linked to everything in my life and i cannot be expected to just suddenly change that. I did use the Vodacom simcard as well,but because I lost the phone and it had a different simcard ,they decided to reject my claim. I pay vodacom an exorbitant amout of money for other products as well and I tried to cancel them all today.They told me they would send me a settlement email immediately ,after making me jump through so many hoops,when i left the store and I am yet to receive that. I just want to advice other hard working people like myself to not use vodacom or take any product from vodacom. This has caused me a huge amount of distress because now I have to find money to buy a new phone,in the middle of the month,as I need a phone for work,after paying for phone insurance so religiously to make sure that i don't go through this.