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lufuno V
1 reviews | Active since Apr 2021
18 Jun 2024, 13:30
Vodacom is ***********
So we have 2 Vodacom contracts, one is for a mobile phone and the other one is for the wifi router. I was due for a cellphone upgrade and so i upgraded online.
The upgrade was approved and vodacom sent me an sms stating that the courier has my parcel and that i will receive it within 72 hours. So 72 hours passes and i decide to call RAM, RAM notifies me that Vodacom has given them the incorrect cellphone number.
Its been a week and i have not received my parcel and Vodacom has the nerve to tell me that i must call ram and fix the mess that they created.
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Replies (2)
Vodacom's replyOfficial
18 Jun 2024, 14:00 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply18 Jun 2024, 14:00
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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lufuno V's updateReviewer Update
18 Jun 2024, 16:21The issue has not been attended to because i have still not received my parcel and RAM has not communicated with me at all.
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lufuno V's update18 Jun 2024, 16:21
Reviewer Update
The issue has not been attended to because i have still not received my parcel and RAM has not communicated with me at all.