1 reviews | Active since Sept 2025
VODACOM IS ******
We are Vodacom Clients for the past 10 + years. In or arround October 2025 we received a call from Vodacom thanking us for our being a great customer. The opperator then assisted us to "downgrade" our accounts. We numerously told the operator we cannot afford higher premiums, and it was confirmed that we will save money. End of November 2025 we received a bill that was R1500 more. We called and operator said it was a mistake on Vodacom side and it will be fixed and changed to old packages. Came end of December I again received a bill which was R6000 more. We again locked an complain where we received a kt note for R3000. We then realized that on each line VODACOM charged me to migrate each contract back to the initial package. So Vodacom upgraded my packages without my concent, then we need to pay for their disonnetly. We cannot afford it, and do not understamd why we must pay. We want them to remove those charges from our account. VODACOM IS ******
Still VODACOM is still such a dissapointment
I had a missed call from them shortly after my complaint, I think the phone rang only for 2 seconds.
Just to say on record they made a effort to call.
Still no anwers or sullotions to my bill.
I am still liable for the R3000 error on their side
If I dont pay it they will disconnect my services , for their mistake
If I dont pay it I will not be able to do upgrades
So their clients must pay for their disonestcy
I need a supervisor to contact me and explain how come I am liable for the migration fees if VODACOM upgraded my contracts without my consent....go and listen to the voice recordings
Maybe going to Carte Blanche is my next stop !!
Still VODACOM is still such a dissapointment
I had a missed call from them shortly after my complaint, I think the phone rang only for 2 seconds.
Just to say on record they made a effort to call.
Still no anwers or sullotions to my bill.
I am still liable for the R3000 error on their side
If I dont pay it they will disconnect my services , for their mistake
If I dont pay it I will not be able to do upgrades
So their clients must pay for their disonestcy
I need a supervisor to contact me and explain how come I am liable for the migration fees if VODACOM upgraded my contracts without my consent....go and listen to the voice recordings
Maybe going to Carte Blanche is my next stop !!